Phone lines are open 24 hours/day 7 days/week

Shipping Policies


Shipping Methods

We ship your parcels by Canada Post or FedEx.  The package will be delivered to the place where you normally receive your parcels sent by mail. We offer Canada Post Expedited, Xpresspost and Priority as well as FedEx 2-Day services.

Order pick-ups at our Newmarket, ON Distribution Centre

If you would like to pick up your order at our Newmarket, ON distribution centre, place it online or by phone and it will be ready the next business day by 10am. Our regular hours for pick-up are Monday to Friday, 9am to 5pm.

Please note: Our distribution centre is NOT a retail shop/store. Your order must be placed online or by phone the day before so that we are able to have it ready for you to pick up.


1145 Nicholson Road, Unit #3

Newmarket, Ontario  L3Y 9C3

Shipping Fees

Standard Shipping with Canada Post Expedited

There is a flat fee of $9 for any size of order, anywhere in Canada (within areas served by Canada Post).

Express Shipping  (Canada Post  Xpresspost, Canada Post Priority or FedEx)

As you go through the checkout process, you can chose from a selection of shipping methods, each showing associated costs and approximate delivery times based on the size of your order and destination postal code.

Shipping Times (off peak)

The approximate shipping times, for in-stock items, when using standard shipping (Canada Post Expedited) is:

2-3 days in the Greater Toronto Area (GTA)

3-5 days in Southwestern Ontario

4-9 days to other major Canadian cities

Up to 3 weeks for remote areas

Selecting Xpresspost, Priority or FedEx will reduce the above delivery times. Please remember that during winter months delivery may take longer than estimated due to seasonal volumes and inclement weather. Please order as early as possible to avoid disappointment.

For a more precise estimate of the shipping time to your postal code, please place your order and a precise estimated arrival date will be provided before you complete your order.

International Shipping

International shipping is based on the size of the order and the destination postal code.  A shipping cost will be displayed before you submit the order.  Alternatively,  Customer Service would be please to assist with the order process.


Taxes are charged according to the destination to which the order is being shipped.

ON, NB, NF addresses: 13% HST

PE addresses: 14% HST

NS addresses: 15% HST

All other Canadian addresses: 5% GST

International: No taxes are paid at the time of the order. However there may be local taxes charged when you receive the package.



Our dolls come in a beautiful, keepsake presentation box suitable for gift-giving. Most accessories will be shipped in a new, more environmentally friendly paper gift box.

Customer Service

For questions regarding products or to place an order, please contact us at: 1-905-853-1777. 

General inquiries can be sent to:

For matters other than order processing or general inquiries, you may contact our management office at:

Avonlea Traditions Inc.

P.O. Box 93157 1111 Davis Drive

Newmarket ON L3Y 8K3



We welcome all comments and suggestions.