Phone lines are open 24 hours/day 7 days/week
1-800-668-4339

Shipping Policies


Shipping Methods

We ship your parcels by Canada Post or FedEx.  The package will be delivered to the place where you normally receive your parcels sent by mail. We offer Canada Post Expedited, Xpress and priority as well as FedEx 2-Day services. 


Shipping Deadlines for Delivery Before December 25th


Shop early to avoid disappointment!  

We guarantee that your order will leave our warehouse within 24 hours of being received. The suggested shipping deadlines below are based on the service level commitments made by Canada Post and FedEx.

*Please note that while both Canada Post and FedEx have excellent on-time records, circumstances beyond their control occasionally disrupt air and ground transportation systems.  Weather conditions, natural disasters or a force majeure, may impede their ability to make the delivery within the timeframe promised.  We strongly advise that you order several days before these suggested dates, to ensure that your package arrives at it's destination with time to spare.


Order pick ups at our Newmarket, ON Distribution Centre


If you would like to pick up your order at our Newmarket, ON distribution centre, place it online or by phone and it will be ready the next business day by 10am. Our regular hours for pick-up are Monday to Friday, 9am to 5pm. And, from now until Christmas, we will also be open on Saturdays from 10am to 3pm.

Please note: Our distribution centre is NOT a retail shop/store. Your order must be placed online or by phone the day before so that we are able to have it ready for you to pick up.

Order Pick-ups at our distribution centre will close for the holidays on Tuesday, December 24th at 5:00pm and we will re-open at 9:00 am on Friday December 27th, 2013. 

MAPLELEA DISTRIBUTION CENTRE
1145 Nicholson Road, Unit #3
Newmarket, Ontario

HOLIDAY HOURS
Monday-Friday 9:00 am-5:00 pm (regular hours)
Saturday 10:00 am-3:00 pm (until Christmas)



Shipping Fees

Standard Shipping with Canada Post Expedited
There is a flat fee of $9 for any size of order, anywhere in Canada (within areas served by Canada Post).

Express Shipping  (Canada Post Express)
$30, plus $5 for each additional item, anywhere in Canada (within areas served by Canada Post).  Item # KM6 Wardrobe is excluded from this rate. Please e-mail or call for a quote on Express orders that include the Wardrobe. We will need to know the destination postal code.



International Shipping
Please e-mail or call for a quote. We will need to know the items being ordered, the address and when the order is needed.

 

Shipping Times

The approximate shipping times, for in-stock items, when using Standard Shipping (Canada Post Expedited) is:

2-3 days in the Greater Toronto Area (GTA)
3-5 days in Southwestern Ontario
4-9 days to other major Canadian cities
Up to 3 weeks for remote areas

Selecting Express Shipping will reduce the above delivery times. Please remember that during winter months delivery may take longer than estimated due to seasonal volumes and inclement weather. Please order as early as possible to avoid disappointment.

Taxes

Taxes are charged according to the destination to which the order is being shipped.

ON, NB, NF addresses: 13% HST
BC addresses: 12% HST
NS addresses: 15% HST
All other Canadian addresses: 5% GST
International: No taxes are paid at the time of the order. However there may be local taxes charged when you receive the package.

Packaging

Our dolls come in a beautiful, keepsake presentation box suitable for gift-giving. For the accessories we are transitioning to a new more environmentally-friendly paper gift box. Most accessories will be in this new packaging.

Customer Service

For questions regarding products or to place an order, please contact us at: 1-905-853-1777, or e-mail: customerservice@maplelea.com.
For shipping quotes, please e-mail Shipping@maplelea.com or call Customer Service at 1-905-853-1777.
For matters other than order processing or shipping quotes, you may contact our management office at:

Avonlea Traditions Inc.
P.O. Box 93157 1111 Davis Drive
Newmarket ON L3Y 8K3
Canada

E-mail: management@avonlea-traditions.com

We welcome all comments and suggestions.